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Management of personal data
Prior information
Maisons & Hôtels Sibuet is a commercial brand that brings together all the hotels concluded and managed by the Sibuet family, Le Domaine de Marie (production and sale of wine and Pure Altitude (cosmetics line). Our establishments are located in metropolitan France and in Saint Barthélémy. Our vocation is to offer unique and personalized art of living experiences by constantly adapting our services and products to the sensibilities of our customers.
This personal data management policy of Maisons & Hôtels Sibuet is an annex to the General Terms and Conditions ("General Terms and Conditions") and therefore has contractual value. In the event of a contradiction between the General Terms and Conditions and this policy, the General Terms and Conditions shall prevail, which the user of our sites acknowledges and accepts.
This personal data management policy demonstrates the desire of the company Maisons & Hôtels Sibuet to be completely transparent with regard to the user on how it manages their personal data and incorporates the latest requirements from the European regulation on the protection of personal data.
The person responsible for processing personal data of the company Maisons & Hôtels Sibuet is:
Mr. FRUITIER – 144 chemin du petit Darbon – 74120 MEGEVE, Email: privacy@mhsibuet.com
The personal data protection officer of the company Maisons et Hôtels Sibuet is:
Mr. Frédéric MOUNIER, Email: dpo@mhsibuet.com
For any questions from the user regarding this personal data management policy, the user is invited to ask his question by sending a message to privacy@mhsibuet.com
Summary
Article 1. What is the purpose of the Personal Data Management Policy?
I. PERSONAL DATA
Article 2. What is personal data?
Article 3. What personal data is collected by the company Maisons & Hôtels Sibuet and for what purposes?
Article 4. Who has access to the User’s personal data?
Article 5. What are the rights of Users regarding the personal data collected?
Article 6. For how long are personal data collected?
Article 7. What measures are in place to protect Users’ personal data?
II.FACEBOOK
Article 8. What Facebook account data does Maisons & Hôtels Sibuet have access to?
Article 9. What data is transmitted by the company Maisons & Hôtels Sibuet to Facebook?
III.COOKIES
Article 10. What is a cookie?
Article 11. What tracking systems are used by the company Maisons & Hôtels Sibuet and for what purpose?
Article 12. How to allow/disable cookies?
Management of personal data
Article 1. What is the purpose of the Personal Data Management Policy?
The purpose of this Personal Data Management Policy is to inform the User about the way in which the company Maisons & Hôtels Sibuet manages the personal data of users of its websites, whether or not they are customers (hereinafter "Users").
Article 2. What is personal data?
According to Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016, personal data is "any information relating to an identified or identifiable natural person (hereinafter referred to as "data subject"); an "identifiable natural person" is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person".
Article 3. What personal data is collected by the company Maisons & Hôtels Sibuet and for what purposes?
The company Maisons & Hôtels Sibuet collects personal data on the following websites (hereinafter “the Sites”):
Hotels, online booking site and online store:
- https://www.fermesdemarie.com/fr
- https://www.lodgepark.com/fr
- https://www.hotelmontblanc.com/fr
- https://montenvers.terminal-neige.com/fr
- https://totem.terminal-neige.com/fr
- https://www.hoteldesdromonts.com/fr
- https://www.courdesloges.com/fr
- https://www.labastidemarie.com
- https://saint-tropez.villamarie.fr
- https://saint-barth.villamarie.fr
- https://www.experience-sibuet.com
- https://booking.groupe-sibuet.com
- https://shop.experience-sibuet.com
Winery and online store:
- https://www.domainedemarie.com
- http://boutique.domainedemarie.com
Cosmetics and online store:
- https://www.pure-altitude.com
Recruitment site:
- http://www.recrutement-sibuet.com
PERSONAL DATA COLLECTED VIA THE WEBSITES OF THE MAISONS & HÔTELS SIBUET COMMERCIAL BRAND:
Purpose: To allow the user to create an account and connect to the site https://www.experience-sibuet.com
Purpose: To allow the user to receive exclusive offers from each of our hotels.
Purpose: To allow the user to be called back or contacted by our reservation/concierge/marketing/press services, by the sales department of Domaine de Marie or Pure Altitude (depending on the nature of the need).
Purpose: To allow the user to make a reservation and pay for their reservation online
Purpose: To allow our hotels and services to communicate with the customer, at different times during their stay.
- Personalization of the stay, preparation of the arrival
- Sending a satisfaction questionnaire at the end of the stay
- Promotional and administrative communication, namely:
PERSONAL DATA COLLECTED VIA THE PRODUCT SALES SITES OF THE MAISONS & HÔTELS SIBUET COMMERCIAL BRAND:
- https://shop.experience-sibuet.com
- http://boutique.domainedemarie.com
- https://www.pure-altitude.com
Purpose: To allow the user to create an account and connect to our online product sales sites in order to:
- Manage shopping carts, gift vouchers, etc.
- Track orders, returns, alerts, etc.
- Be contacted again
- Manage personal information
- Subscribe to newsletters published by Maison & Hôtels Sibuet
On each of the collection forms, data marked with an asterisk are essential. Otherwise, the User will not be able to access the services offered on our sites.
PERSONAL DATA COLLECTED VIA THE WEBSITE WWW.RECRUTEMENT-SIBUET.COM
Purposes: To allow the User to spontaneously apply for a position within the company Maisons & Hôtels Sibuet. To allow the company Maisons & Hôtels Sibuet to contact the User if his spontaneous application is accepted.
Purpose: To allow the user to apply for a specific job offer on the site http://www.recrutement-sibuet.com/
Data marked with an asterisk are essential. Otherwise, the User will not be able to submit applications on the website www.recrutement-sibuet.com.
Article 4. Who has access to the User’s personal data?
The only recipients of Users' personal data are:
- the relevant departments and employees of the company Maisons & Hôtels Sibuet (in particular: IT, sales/marketing, operational departments);
- companies that assist Maisons & Hôtels Sibuet in the operation and/or exploitation of the sites, and in particular the services and employees of the company that hosts the sites. These companies are:
- Subcontractors of our hotels, for example:
These structures only receive the personal information strictly necessary for making reservations and possibly calling customers back.
Article 5. What are the rights of Users regarding the personal data collected?
The User has access to the rights detailed in Chapter III of the GDPR, including the following rights:
- Right of access to personal data collected on the Website and via the Application,
- Right to modify/rectify them,
- Right to erasure (“right to be forgotten”), unless there is a legal reason that obliges us to keep them,
- Right to restriction of processing, i.e. the right to ask us in certain cases to suspend the processing of personal data,
- Right to data portability, i.e. the right to request a copy of one's personal data in a common format (for example, a .csv file),
- Right to object to the processing of personal data,
- Rights relating to individual decision-making and profiling, i.e. the right to ask us to be transparent about any profiling we carry out or any automated decision-making,
All of these rights are exercised
- for all Maisons & Hôtels sites requesting personal information (registration forms, contact requests, reservation confirmation, etc.), by sending an email to privacy@mhsibuet.com.
- For the site http://www.recrutement-sibuet.com/: by sending an email to the address privacy@mhsibuet.com.
The User is reminded that he can:
- access and modify your contact details and identifiers on the sites:
via the “My Profile” and “my personal information” sections;
The User also has the right to lodge a complaint with the Commission Nationale Informatique et Libertés (CNIL), the supervisory authority for data protection issues in France (www.cnil.fr). The company Maisons & Hôtels Sibuet would however like to have a chance to address your concerns before we contact the CNIL. So, please contact us first.
Article 6. For how long is personal data collected?
- History of stays and consumption: The personal data of customers who have not booked, stayed or consumed in one of our establishments are deleted after a period of 3 years. Consumption data, stay history are anonymized and used only for statistical purposes.
- Banking data: Credit card numbers are automatically deleted one day after the customer's departure.
- Information on participants in the stay: The personal data of participants in the stay who have not again booked, stayed or consumed in one of our establishments are deleted after a period of 3 years.
- Billing data: Invoices are archived for a period of 5 years.
- Return of satisfaction questionnaires: They are kept by name for a period of 3 years, then used anonymously for statistical purposes.
- Recruitment data: The CVs of non-recruited candidates are kept for 3 years.
Article 7. How is personal data protected?
Maisons & Hôtels Sibuet is very vigilant about the security of personal data and takes all reasonable precautions to prevent any unauthorized access, disclosure, alteration or destruction of personal data.
The personal data collected is stored by the company Maisons & Hôtels Sibuet or by its service providers, and is protected by means of physical and electronic access controls, firewall technologies and other reasonable security measures.
However, such measures cannot prevent all risks of loss, access, misuse or alteration of the personal information collected. In cases where the law requires it, Maisons & Hôtels Sibuet will notify the User of any case of loss, access, misuse or alteration of their personal data, so as to allow them to take the appropriate steps to enforce their rights. Maisons & Hôtels Sibuet will notify the User by electronic or postal means or by telephone, if the law allows it.
The User is requested not to transmit payment information or sensitive information by email or in sections not provided for this purpose (for example, sending a credit card number by email).
You have the option to choose what personal data you wish to provide to us.
However, your decision not to provide certain data could affect your experience of our services. For example, we cannot make anonymous reservations and, if we are not allowed to disclose your personal data to our group hotels, we may be unable to provide you with certain services, reservation or otherwise.
Similarly, if you do not authorize us to disclose your personal data to third parties, such as subcontractors of our hotels (ski school, car rental companies, etc.), we may not be able to provide you with all possible services or the provision of these services may be delayed. We will endeavour to respond to your request as soon as possible.
Article 8. What Facebook account data does Maisons & Hôtels Sibuet have access to?
The company Maisons & Hôtels Sibuet only has access to the following data:
- Facebook ID
- Facebook password.
The purpose of collecting this data is to allow the User to connect to the site https://www.experience-sibuet.com/#!experiences/ete/voyages-luxe .
Article 9. What data is transmitted by the company Maisons & Hôtels Sibuet to Facebook?
No personal data of the User is transmitted to Facebook.
III. COOKIES
Article 10. What is a cookie?
According to the National Commission for Information Technology and Civil Liberties, a cookie corresponds to information deposited on the User's means of Access by the server of the Website or Application that he visits.
A cookie contains several data:
- the name of the server that deposited it,
- an identifier in the form of a unique number,
- possibly an expiration date.
This information is sometimes stored on an access medium in a simple text file that a server accesses to read and save information.
Article 11. What tracking systems are used by the company Maisons & Hôtels Sibuet and for what purposes?
The User is informed that the company Maisons & Hôtels Sibuet uses the following tracking tools:
Maisons & Hôtels Sibuet websites, online services, interactive applications, electronic messages and advertisements may use “cookies” and other technologies such as invisible pixels and web beacons.
These technologies help us better understand user behavior, tell us which parts of our websites users visit, and facilitate and measure the effectiveness of advertisements and web searches.
We treat information collected by cookies and other technologies as non-personal information. However, to the extent Internet Protocol (IP) addresses or similar identifiers are considered personal information under local law, we also treat these identifiers as personal information.
Similarly, to the extent that non-personal information is combined with personal information, we treat the combined information as personal information for the purposes of this Privacy Policy.
Maisons & Hôtels Sibuet also uses cookies and other technologies to remember personal information when you use our website, online services and applications.
Our goal in these cases is to make your experience more convenient and personal. For example, knowing your country and language helps us deliver a more personalized and useful marketing experience.
We use this information to understand and analyze trends, administer the site, learn about user behavior on the site, improve our products and services, and gather demographic information about our user base as a whole. Maisons & Hôtels Sibuet may use this information in its marketing and advertising services.
Pixel tags allow us to deliver targeted advertising messages in a format that customers can read. We may use this collected information to reduce or eliminate messages sent to customers.
The User is informed that he has, at any time, a right of access to data concerning him in terms of cookies and opposition allowing him at any time to choose whether or not to accept cookies.
However, if the User does not accept cookies, the use of the Services (and in particular navigation on the Sites) may not be carried out correctly.
Regarding "Facebook" cookies, the company Maisons & Hôtels Sibuet collects the prior consent of the User.
Article 12. How to allow/disable cookies?
The User can manage, disable and authorize cookies at any time by configuring his internet browser. For example:
- for Mac smartphone or tablet: via the Settings section/then select the browser concerned/Accept cookies/Never/or Sites visited/or Always.
- for Android smartphone: by pressing, after launching the browser, the menu button (bottom left of the Mobile Device)/More/Settings/Accept cookies or do not accept.
- for computer:
For more information on managing and disabling cookies, the User can use the help section of their browser.
In case of difficulty in exercising his right of access or opposition to cookies, the User can contact the company Maisons et Hôtels Sibuet via the email address: privacy@mhsibuet.com
The maximum duration of a cookie is thirteen months.
Maisons & Hôtels Sibuet reserves the right to change, modify or revise this policy at any time.
The document was last updated on February 12, 2019.
If there is a material change to this policy, we will post on the Sites that our privacy policy has been changed.
If we make material changes to the way we use your personal data, we will notify you by email to the address in your account (if any) or by means of a notice on the home page of our Sites and give you the opportunity to refuse this new use.
Any changes to this Privacy Policy will be effective upon posting on the Sites.
Your use of our Sites after these changes become effective means acceptance of this Privacy Policy under the new terms made publicly available.