T&Cs / CGUs

Article 1: Scope of Application and Modification of the General Conditions of Sale

These general terms and conditions of sale apply to all orders placed on the website boutique.domainedemarie.com, an e-commerce service published by the company SCEA DOMAINE DE MARIE.
The publisher reserves the right to adapt or modify these general terms and conditions of sale at any time. In the event of modification, the general terms and conditions of sale in force on the day of the order will be applied to each order.

Article 2: Availability of products

Our product offers and prices are valid as long as they are visible on the site, within the limits of available stocks.
Upon receipt of your order, we check the availability of the product(s) ordered. In the event of unavailability, we undertake within 14 days from the validation of the order either to deliver the product ordered or to offer you a similar product at a similar price or to reimburse you by check.

The order validation date corresponds to the order date in the case of payment by credit card online or upon receipt of your check when paying by order form.

Article 3: Validation of orders and electronic signature (law of March 13, 2000 on electronic signature.)

Any purchase order signed by the consumer by "double click" constitutes an irrevocable acceptance which can only be challenged within the limits provided for in these general conditions of sale in the same way as the "right of withdrawal" and "out of stock".

The "double click" associated with the authentication and non-repudiation procedure and the protection of the integrity of messages constitutes an electronic signature. This electronic signature has the same value between the parties as a handwritten signature.

Article 4: Price

Domaine de Marie reserves the right to modify its prices at any time but undertakes to apply the prices in force which will have been indicated to you at the time of your order, subject to availability on that date.

Our prices include:
• All taxes included for deliveries made within the European Union. The VAT collected may be that of the country of origin or that of the country of destination, according to the provisions of each Member State.
Please note: the VAT refund service for travellers leaving the EU with their goods is not offered by Domaine de Marie.

• Excluding taxes for deliveries made outside the European Union. Import duties and taxes, as well as any customs clearance fees, are then due to the local customs authorities, by the recipient of the goods, according to the customs procedures of each country. Domaine de Marie declares the real market value of its shipments. Under no circumstances can the amount of these duties, taxes and fees be claimed from Domaine de Marie. It is understood that the customs authorities will contact the recipient, by all means communicated by the customer when ordering. In the event of inability to contact the recipient, or if the recipient refuses to pay the duties, taxes and customs fees, the package may be returned to Domaine de Marie, and the amount of the order will then be refunded to the customer, less the transport costs and the cost of returning the package.

Article 5: Payment and Security Terms

In accordance with the Data Protection Act of 06/01/78, you have the right to access, rectify or object to information concerning you by contacting:

DOMAIN OF MARY
400 Peirelles Road
84560 Menerbes
RCS Avignon 429 065 477

Retention of title clause:
The products remain the property of domainedemarie.com until full payment of the price by Domaine de Marie. However, from the time of delivery, the risks of the delivered goods are transferred to the customer.

Default of Payment:
Domaine de Marie reserves the right to refuse to make a delivery or to honor an order from a consumer who has not fully or partially paid for a previous order or with whom a payment dispute is currently being administered.

Article 6: Delivery terms

During inventory periods, the activity of our warehouses is temporarily disrupted. The delivery times usually announced may then be subject to changes by domainedemarie.com.
domainedemarie.com cannot be held responsible for the consequences due to a delay in delivery by La Poste, Chronopost, or the Carrier.

General:
Products purchased on domainedemarie.com are delivered worldwide (except in exceptional cases). Products are delivered to the delivery address you provided during the ordering process. The delivery times indicated are average times and correspond to the processing, preparation and delivery times for your order.
For reasons of parcel tracking, we are unable to deliver orders to bases or other military premises.

Delivery time :
Delivery may vary from 4 to 20 working days from the validation of your order subject to stock availability (in accordance with article 2) and within a maximum of 30 days from receipt of the order form.

This is an average time depending on destination, shipping method and item availability.

Delivery tracking:
Once you have chosen and validated your payment method, an order number - which we advise you to print and keep - is assigned to you. Your order is then registered.

Delivery Methods:
The ordered product is delivered by an independent carrier to the address on the order form.

From package to delivery:
You must check the conformity of the delivered goods at the time of delivery and before signing the delivery note (CARRIER). You must indicate on the delivery note and in the form of handwritten reservations accompanied by your signature any anomaly concerning the delivery (damaged product, etc.). This verification is considered to have been carried out as soon as the buyer, or a person authorized by them, has signed the delivery note.
You must also confirm these reservations to the carrier by registered mail no later than three working days after receipt of the item(s) and send a copy of this letter to Domaine de Marie - SAV - Customer Service 400 Chemin des Peirelles 84560 Ménerbes. If the products need to be returned to us, they must be returned within 14 working days of delivery. Any claim made outside of this period will not be accepted. The return of the product will only be accepted for products in their original condition (packaging, accessories, instructions, etc.).
If at the time of delivery, the original packaging is damaged, torn, open, you must then check the condition of the items. If they have been damaged, you must refuse the package and note a reservation on the delivery slip (package refused because open or damaged).
Upon receipt of the item and after noting the damage, we will exchange, credit or refund you, according to your choice. You should therefore not throw away the items under any circumstances.

Article 7: Responsibilities

Domaine de Marie cannot be held responsible for the non-performance of the contract concluded in the event of unforeseeable circumstances, force majeure, disruption or total or partial strike, in particular of postal services and means of transport and/or communications, flooding, fire. With regard to products purchased to satisfy professional needs, domainedemarie.com will not incur any liability for any indirect damages resulting from these presents, loss of business, loss of profit, damages or costs, which could arise.
The choice and purchase of a product are placed under the sole responsibility of the customer. The total or partial impossibility of using the products, in particular due to incompatibility of the equipment, cannot give rise to any compensation, reimbursement or questioning of the responsibility of pure-altitude.com.
In the event of non-delivery of an order or part of an order, you have a maximum of one year (from the date of departure from our warehouses) to make your complaint. Beyond this period we will not accept any complaints.

Article 8: Right of withdrawal

In accordance with article L.121-16 of the Consumer Code, the consumer has a period of 14 working days from the date of delivery of his order to return any item that does not suit him and request an exchange or refund without penalty, with the exception of return costs.
To exercise his right of withdrawal, the consumer can also download the standard withdrawal form and return it to Domaine de Marie by post or email. The product must be returned in good condition, in its original packaging, and unused.

Return procedure:
You have 14 days from receipt to notify your customer service of your wish to return the product that does not suit you or does not comply with the order.
The return costs in the event of withdrawal will be your responsibility.
The return costs for a product declared not to conform to the order or defective upon delivery will be borne by domainedemarie.com : we will reimburse you for the preparation and shipping costs as well as the costs of returning the package based on the original delivery method. The collection will be carried out by a carrier at our expense after agreement from our customer service.
This right of return can only be accepted for complete products, in their original condition (packaging, instructions, etc.) with a copy of the purchase invoice. Items returned incomplete, damaged, damaged or soiled by the Customer will not be accepted.
We undertake to provide you with an exchange, credit or refund within a maximum of 14 days after we receive the products.
No cash on delivery shipments will be accepted for any reason.

Article 9: Guarantees and after-sales service

In the event of non-conformity or defect of the product delivered, the Customer must inform Domaine de Marie Customer Service by e-mail contact@domainedemarie.com, who undertakes to remedy the problem as soon as possible.
In any event, pure-altitude.com assumes responsibility for the products delivered to the Customer in accordance with the regulations in force, and therefore guarantees the Customer against any claim or demand, legal or amicable, resulting from both damage caused to property and damage caused to people, due to said products. In order to benefit from the product warranty, it is imperative to keep the product purchase invoice.
We remind you that you also benefit from the legal guarantee of hidden defects in application of articles 1640 et seq. of the civil code.

Article 10: Data protection and freedoms provisions

The information requested from the Customer is necessary for processing his order and may not be communicated to third parties. In accordance with the French law "Informatique et Libertés" of January 6, 1978, the Customer may object to such communication and has a right to access, modify, rectify and delete personal data concerning him. To exercise this right, send us an e-mail to contact@ domainedemarie .com You can also make a request to our services by mail to: domainedemarie .com - Customer Service - 400 chemin des Peirelles - 84560 Ménerbes.

Article 11: Company contact details

DOMAIN OF MARY
400 Peirelles path
84560 Menerbes
RCS Avignon 429 065 477

You can contact Customer Service:
by e-mail: contact@domainemarie.com ,
by mail: Domaine de Marie - Customer Service - 400 chemin des Peirelles - 84560 Ménerbes ,